When Things Go Wrong Online | Training For Change

This symbol indicates an upcoming workshop

When Things Go Wrong Online

Build skills for dealing with the unexpected and adapting in the moment.

No matter how much we prepare for a training or meeting, the unexpected will come up! Ever have a technology glitch, tension among participants arise, or struggled to move an agenda forward when facilitating online? If so, this online training is for you! 

This workshop offers tools and approaches to boost your responsiveness for when things come up in online meetings or trainings. You’ll leave more prepared for challenges and confident in your ability to adapt in the moment to meet the needs of your group. We’ll cover skills for navigating tech challenges as well as group dynamics such as varying experience with technology or accessibility in inter-generational groups.  We’ll cover tech strategies that apply across different software. For training on specific software, individual coaching is recommended.

It is recommended, but not required, to attend the Intro to Facilitating Online Meetings training or Intro to Training Online before taking this training.  

Length: 2 hours



We offer the following sliding scale fee options:

$0, full scholarship

Our sliding scale honors different abilities to pay and helps us compensate trainers, coordinators, and accessibility providers fairly. The true cost to attend this workshop is $150. We ask organizations and individuals with large budgets to pay at the higher rates to keep the workshop accessible to all. We acknowledge the different costs and considerations around your attendance, including childcare/caregiving, time away from paid work, and more, and we offer lower fee options to support your attendance. You'll need to pay by credit card when registering online. If you prefer to pay without a credit card, please contact us before registering.


  • Gain skills and strategies for moving with ease through inevitable tech challenges or group dynamics that come up in online spaces.
  • Have deeper self-awareness about your intuition, your capacity to explore, play and experiment in the moment, and give yourself permission to make mistakes and still achieve your goals.
  • Have a deeper understanding of how face-to-face facilitation and training techniques can be adapted for online spaces.
  • Have tools and approaches you can apply immediately to increase the effectiveness of your online meetings and trainings, regardless of the software you will be using.


Anyone training and facilitating online who want to increase their effectiveness using interactive and experiential tools. We welcome a range of experiences – from beginner online facilitators to long-time trainers. Some face-to-face facilitation experience is helpful for this training.

It is recommended, but not required, to attend the Intro to Facilitating Online Meetings training and/or Intro to Training Online before attending this training.


This is an interactive online training using the Zoom platform. Come prepared to participate fully, just as you would an in-person training. Please try to connect from a quiet place on a computer with headphones. A computer with a webcam and high-speed internet are recommended to get the most out of the training.

Details for how to connect will be sent prior to the training. The training will include follow-up resources you can use after. We’ll cover tech strategies that apply across software options, but for training on specific software, individual coaching is recommended.


This training will take place online in the Zoom meetings platform. Our trainings offer multiple ways to engage in activities and we do our best to apply best practices in visual accessibility on our slides and handouts including using high contrast and alt text. Closed captioning, sign language interpretation, and advanced copies of the slides are offered if requests are received up to 1 week before the training. 

If there is anything else that would make this training more accessible to you, please email us directly or make a note in your registration form.


Attendees are eligible for post-workshop coaching sessions. We’ve found that follow-up coaching maximizes lessons learned, so we’ve dedicated capacity to support integration of new skills and tools back home.

We offer hourly individual and small group coaching around your specific needs. For example, you could use sessions for support choosing online platforms, evaluating online trainings, designing hybrid programs, preparing for an upcoming online meeting, learning Zoom features, etc. Attendees can request coaching, here, after the workshop.


For more information, please contact us.