Glossary of terms

pacing and leading: a method for increasing effectiveness of communication by first getting in step with the other person, whether through tone of voice or in some other way. Only after you are sharing the same rhythm as the other person do you seek to communicate something important that might result in change. In workshops, for example, a facilitator walking in might adapt her or his energy to that of the group: laid back, excited, making jokes, or whatever. Only after the facilitator is thoroughly part of the group's energy does the facilitator move, gradually, into a different mode.

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